Política de Privacidad

1. General

At Aralingo, we care about your personal data, so we have prepared this Privacy Policy ‎to explain how we collect, use and share it.‎

This Privacy Policy (“Privacy Policy”) details the personal data Aralingo, Ltd. ‎‎(“Aralingo”, “we”, “us” or “our”) receives about you, how we process it and your rights ‎and obligations in relation to your personal data. Aralingo, Ltd., a company registered ‎at Level 33 — Ilham Tower, No. 8 Jalan Binjai 50450 Kuala Lumpur, Malaysia.‎

By using or accessing the Service, you agree to the terms of this Privacy Policy. ‎Capitalized terms not defined here have the meanings set forth in the terms and ‎conditions (the “Terms and Conditions”), located at https://aralingo.com/en/terms . ‎We may update our Privacy Policy to reflect changes to our information practices. If we ‎do this and the changes are material, we will post a notice that we have made changes ‎to this Privacy Policy on the Website for at least 7 days before the changes are made, ‎and we will indicate the date these terms were last revised at the bottom of the ‎Privacy Policy. Any revisions to this Privacy Policy will become effective at the end of ‎that 7 day period.‎

If you are an employee, worker or contractor of Aralingo, the information about how we ‎handle your personal information is available in the Aralingo internal knowledge base. ‎With respect to employees based in Europe, we are committed to cooperating with EU ‎data protection authorities (DPAs) and comply with the advice given by such ‎authorities with regard to human resources data transferred from the EU in the ‎context of the employment relationship.‎

2- Information We Collect

This Privacy Policy explains how we collect, use and share your personal data.‎

3- Information you provide

Through the registration process, you will provide us with your name, e-mail address ‎‎(or parent’s e-mail address), and age or date of birth. You will also provide us with ‎your payment transaction information if you choose to pay for Aralingo services.‎

4- Activity Data

When you use the Service, you will submit information and content to your profile. We ‎will also generate data about your use of our Services including your engagement in ‎educational activities on the Service, or your sending of messages and otherwise ‎transmitting information to other users (“Activity Data”). We also collect technical ‎data about how you interact with our Services; for more information, see Cookies.‎

We only collect the data we need which means we don’t record:‎
Usernames
Names
Email addresses
Passwords

5- We do record the following data:‎

Usage Patterns
Clicks
Mouse movements
Scrolling
Typing
Tech Specs
Browser
Device type
Operating system
Viewfinder size
Script errors
IP address
Navigation
Pages visited
Referrers
URL parameters
Session duration
Learning Activity
Session progress
Answers

Aralingo does not share any of your personal data with your tutor. You are completely ‎anonymous to them by default, and you can freely choose whether you show them your ‎video or tell them any personal details such as your name during the conversation. ‎Aralingo only shares some basic skill level information with the tutor, prior to your ‎lesson, so they understand how best to speak to you.‎

6- Third Party Data

We also collect information about you from third parties. For more information, see ‎Information obtained by Third Parties.‎

7- Product Research and Development

We may contact you to participate in product research activities. These may include ‎surveys, interviews, and other types of feedback sessions. When you participate in ‎these research activities, the information you provide will be used to test, improve, and ‎develop our products. We will record the video, audio and text transcriptions of this ‎feedback together with any additional contact information you provide and will retain ‎this data for two years.‎

Please contact us at info@aralingo.app to:‎

  1. ‎Request more information about the research activities you have volunteered for.‎
  2. Opt out of being contacted for research activities.‎
  3. ‎Request a copy of any research related data you have provided to us.‎

8- Cookies

‎When you enter the Website, we collect your browser type and your IP address (a ‎unique address that identifies your computer on the Internet). When you use our mobile ‎Application, we collect your device type, your device ID, and your IP address.‎

In addition, we store certain information from your browser using “cookies.” A cookie is ‎a piece of data stored on the user’s computer tied to information about the user. We ‎use session ID cookies to confirm that users are logged in. If you do not want ‎information collected through the use of cookies, there is a simple procedure in most ‎browsers that allows you to deny or accept the cookie feature; however, you should ‎note that cookies may be necessary to provide you certain features available on the ‎Website (e.g., customized delivery of information).‎

You can find more information about cookies and how to manage them at ‎http://www.allaboutcookies.org.‎

9- Information Obtained by Third Parties

To support and enhance the Service, we work with a variety of third party advertising ‎networks, marketing analytics service providers and website analysis firms, such as ‎Google, Facebook, Oath, and Unity (collectively, “Third Party Advertising Service ‎Providers”). These Third Party Advertising Service Providers collect and use personal ‎data about your visits to and use of the Website and mobile Application, as well as ‎other websites in order to serve you with advertisements and content tailored to meet ‎your preferences and likely interests or better understand ad effectiveness. Aggregate ‎demographic and interest data will also be used for market research purposes.‎

We use Google Analytics which is a web analytics tool that helps us understand how ‎users engage with the Website. Like many services, Google Analytics uses first-party ‎cookies to track user interactions as in our case, where they are used to collect ‎information about how users use our site. This information is used to compile reports ‎and to help us improve our Website. The reports disclose website trends without ‎identifying individual visitors. You can opt out of Google Analytics without affecting ‎how you visit our site – for more information on opting out of being tracked by Google ‎Analytics across all websites you use, visit this Google page: ‎https://tools.google.com/dlpage/gaoptout.‎

You can opt-out of receiving personalized ads from advertisers and ad networks that ‎are members of the Network Advertising Initiative (“NAI”) or who follow the DAA Self-‎Regulatory Principles for Online Behavioral Advertising using their respective opt-out ‎tools. The NAI’s opt-out tool can be found here ‎http://www.networkadvertising.org/choices/ and the DAA’s opt out tool can be found ‎here http://www.aboutads.info/choices/.‎

In addition, your mobile devices may offer settings that enable you to make choices ‎about the collection, use, or transfer of mobile app information for online behavioral ‎advertising (for example, Google Android’s Advertising ID). Please note that opting out ‎does not prevent the display of all advertisements to you.‎

10- Use of information obtained by Aralingo

Aralingo may occasionally send you service related and product change announcements ‎through the general operation of the Service. We will send you reminder notifications ‎to support the Aralingo teaching methodology by reinforcing the learning cadence and ‎help maintain your learning streak. We process your data to help provide you with the ‎Service and offer personalized features, to understand and improve our Service and to ‎keep our Service safe and secure.‎

Aralingo may use or share anonymous data collected through the Service, including ‎Activity Data without limitation. As a business, it is critical that we perform our ‎contract with you with the best service possible, and it is in our legitimate interests ‎to perform these processing functions and to enable service e-mails by default to keep ‎your data secure and provide our Service. You may opt out of any non-essential service ‎e-mails at any time.‎

We may also use your contact information to send you notifications regarding new ‎services, offers and promotions offered by Aralingo if you affirmatively consent to ‎receive such communications.‎

Profile information is used by Aralingo to be presented back to and edited by you when ‎you access the Service and to be presented to other users. In some cases, other users ‎may be able to supplement your profile, including by submitting comments (which can ‎be deleted by you). Aralingo uses this information to provide you with support, to send ‎you essential notifications, to enforce our terms, conditions and policies, to ‎communicate with you, to administer the Services, and for internal operations, ‎including troubleshooting, data analysis, testing, research, statistical, and survey ‎purposes. Aralingo’s Terms and Conditions provide the contractual lawful basis for ‎these processing activities.‎

11- Sharing your personal data with third parties

Aralingo shares your personal data only when it is necessary to offer the Service, ‎legally required, or permitted by you.‎

We will provide personal data to hosting providers such as Amazon Web Services, search ‎engine providers such as Google.‎

These data processors help us bring you the Service. For example, we may share your ‎information in order to detect where or how you encountered a bug when using our ‎mobile application. In connection with these operations, our service providers will have ‎access to personal data for a limited time. When we utilize service providers for ‎processing any personal data, we implement contractual protections limiting the use of ‎that personal data to the provision of services to Aralingo.‎

We will be required to access and disclose personal data in response to lawful requests, ‎such as subpoenas or court orders, or in compliance with applicable laws. Additionally, ‎we will access and share account or other personal data when we believe it is necessary ‎to comply with law, to protect our interests or property, to prevent fraud or other ‎illegal activity perpetrated through the Service or using the Aralingo name, or to ‎prevent imminent harm. This will include accessing and sharing personal data with ‎other companies, lawyers, agents or government agencies.‎

Aralingo will share aggregate or anonymous data collected through the Service, ‎including Activity Data, for purposes such as understanding or improving the service.‎

Data subject rights and data retention
You can manage your account settings from Aralingo app setting and profile page to update, amend, and correct your information.‎

You also have the following rights in relation to the personal data we hold about you, ‎unless provided otherwise by local law:‎

To request access to, or erasure of, the personal data we hold about you.‎
To request us to restrict the processing of the personal data we hold about you.‎
To object to us processing personal data relating to you.‎
Where you have given us consent to process your personal data, you have the right to ‎withdraw that consent at any time.‎
To export the personal data you have provided to Aralingo in a format that can be ‎transferred electronically to a third party.‎
To delete your account with Aralingo by following the instructions available through ‎the Service.‎

Please note that some of these rights are not absolute. In some cases, we may refuse a ‎request to exercise particular rights if complying with it meant that we are no longer ‎able to meet our contractual obligation to provide you with particular products and ‎services. We will keep you informed as to the actions that we can take when you make ‎your request.‎

You may also have the right to make a GDPR complaint to the relevant Supervisory ‎Authority. A list of Supervisory Authorities is available here: ‎http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. If you ‎need further assistance regarding your rights, please contact us using the contact ‎information provided below and we will consider your request in accordance with ‎applicable law. In some cases our ability to uphold these rights for you may depend ‎upon our obligations to process personal information for security, safety, fraud ‎prevention reasons, compliance with regulatory or legal requirements, or because ‎processing is necessary to deliver the services you have requested. Where this is the ‎case, we will inform you of specific details in response to your request.‎

12- Third party websites and links

Please note that you may have cookies placed on your computer by third party websites ‎that refer you to our Service. Although we do not share your personal data with these ‎third party websites unless it is reasonably necessary to offer the Service, they may be ‎able to link certain non-personally identifiable information we transfer to them with ‎personal data they previously collected from you. Please review the privacy policies of ‎each website you visit to better understand their privacy practices. In addition, ‎Aralingo would like to inform you that anytime you click on links (including advertising ‎banners), which take you to third party websites, you will be subject to the third ‎parties’ privacy policies.‎

Our Services contain links to other sites operated by third parties. Aralingo does not ‎control such other sites and is not responsible for their content, their privacy policies, ‎or their use of personal data, including any personal or financial information collected ‎by our third party payment processor to process payments for in-app purchases. ‎Aralingo’s inclusion of such links does not imply any endorsement of the content on ‎such sites or of their owners or operators except as disclosed on the Services. Any ‎information submitted by you directly to these third parties is subject to that third ‎party’s privacy policy.‎

We will provide an individual opt-out choice, or opt-in for sensitive data, before we ‎share your data with third parties other than our agents, or before we use it for a ‎purpose other than which it was originally collected or subsequently authorized. To ‎request to limit the use and disclosure of your personal information, please submit a ‎written request to privacy@aralingo.app.‎

13- Links

The Service may contain links to other websites. We are not responsible for the privacy ‎practices of other websites. We encourage users to be aware when they leave the ‎Service to read the privacy statements of other websites that collect personally ‎identifiable information. This Privacy Policy applies only to information collected by ‎Aralingo via the Service.‎

14- Contact Us

Aralingo, Ltd.‎
Level 33 — Ilham Tower, No. 8 Jalan Binjai
50450 Kuala Lumpur, Malaysia.‎‎

For all data privacy inquiries and any questions or concerns you have about this Privacy ‎Policy, please contact us at privacy@aralingo.app‎

For all support inquiries, please go to https://aralingo.com/en/support/

Last revised on 17th July, 2020‎

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