Privacy Policy

1. General

At Aralingo, we care about your personal data, so we have prepared this Privacy Policy ‎to explain how we collect, use and share it.‎

This Privacy Policy (“Privacy Policy”) details the personal data Aralingo, Ltd. ‎‎(“Aralingo”, “we”, “us” or “our”) receives about you, how we process it and your rights ‎and obligations in relation to your personal data. Aralingo, Ltd., a company registered ‎at Level 33 — Ilham Tower, No. 8 Jalan Binjai 50450 Kuala Lumpur, Malaysia.‎

By using or accessing the Service, you agree to the terms of this Privacy Policy. ‎Capitalized terms not defined here have the meanings set forth in the terms and ‎conditions (the “Terms and Conditions”), located at https://aralingo.com/en/terms . ‎We may update our Privacy Policy to reflect changes to our information practices. If we ‎do this and the changes are material, we will post a notice that we have made changes ‎to this Privacy Policy on the Website for at least 7 days before the changes are made, ‎and we will indicate the date these terms were last revised at the bottom of the ‎Privacy Policy. Any revisions to this Privacy Policy will become effective at the end of ‎that 7 day period.‎

If you are an employee, worker or contractor of Aralingo, the information about how we ‎handle your personal information is available in the Aralingo internal knowledge base. ‎With respect to employees based in Europe, we are committed to cooperating with EU ‎data protection authorities (DPAs) and comply with the advice given by such ‎authorities with regard to human resources data transferred from the EU in the ‎context of the employment relationship.‎

2- Information We Collect

This Privacy Policy explains how we collect, use and share your personal data.‎

3- Information you provide

Through the registration process, you will provide us with your name, e-mail address ‎‎(or parent’s e-mail address), and age or date of birth. You will also provide us with ‎your payment transaction information if you choose to pay for Aralingo services.‎

4- Activity Data

When you use the Service, you will submit information and content to your profile. We ‎will also generate data about your use of our Services including your engagement in ‎educational activities on the Service, or your sending of messages and otherwise ‎transmitting information to other users (“Activity Data”). We also collect technical ‎data about how you interact with our Services; for more information, see Cookies.‎

We only collect the data we need which means we don’t record:‎
– Usernames
– Names
– Email addresses
– Passwords

5- We do record the following data:‎

– Usage Patterns
– Clicks
– Mouse movements
– Scrolling
– Typing
– Tech Specs
– Browser
– Device type
– Operating system
– Viewfinder size
– Script errors
– IP address
– Navigation
– Pages visited
– Referrers
– URL parameters
– Session duration
– Learning Activity
– Session progress
– Answers

Aralingo does not share any of your personal data with your tutor. You are completely ‎anonymous to them by default, and you can freely choose whether you show them your ‎video or tell them any personal details such as your name during the conversation. ‎Aralingo only shares some basic skill level information with the tutor, prior to your ‎lesson, so they understand how best to speak to you.‎

6- Third Party Data

We also collect information about you from third parties. For more information, see ‎Information obtained by Third Parties.‎

7- Product Research and Development

We may contact you to participate in product research activities. These may include ‎surveys, interviews, and other types of feedback sessions. When you participate in ‎these research activities, the information you provide will be used to test, improve, and ‎develop our products. We will record the video, audio and text transcriptions of this ‎feedback together with any additional contact information you provide and will retain ‎this data for two years.‎

Please contact us at info@aralingo.app to:‎

‎1- Request more information about the research activities you have volunteered for.‎
2- Opt out of being contacted for research activities.‎
‎3- Request a copy of any research related data you have provided to us.‎

8- Cookies

‎When you enter the Website, we collect your browser type and your IP address (a ‎unique address that identifies your computer on the Internet). When you use our mobile ‎Application, we collect your device type, your device ID, and your IP address.‎

In addition, we store certain information from your browser using “cookies.” A cookie is ‎a piece of data stored on the user’s computer tied to information about the user. We ‎use session ID cookies to confirm that users are logged in. If you do not want ‎information collected through the use of cookies, there is a simple procedure in most ‎browsers that allows you to deny or accept the cookie feature; however, you should ‎note that cookies may be necessary to provide you certain features available on the ‎Website (e.g., customized delivery of information).‎

You can find more information about cookies and how to manage them at ‎http://www.allaboutcookies.org.‎

9- Information Obtained by Third Parties

To support and enhance the Service, we work with a variety of third party advertising ‎networks, marketing analytics service providers and website analysis firms, such as ‎Google, Facebook, Oath, and Unity (collectively, “Third Party Advertising Service ‎Providers”). These Third Party Advertising Service Providers collect and use personal ‎data about your visits to and use of the Website and mobile Application, as well as ‎other websites in order to serve you with advertisements and content tailored to meet ‎your preferences and likely interests or better understand ad effectiveness. Aggregate ‎demographic and interest data will also be used for market research purposes.‎

We use Google Analytics which is a web analytics tool that helps us understand how ‎users engage with the Website. Like many services, Google Analytics uses first-party ‎cookies to track user interactions as in our case, where they are used to collect ‎information about how users use our site. This information is used to compile reports ‎and to help us improve our Website. The reports disclose website trends without ‎identifying individual visitors. You can opt out of Google Analytics without affecting ‎how you visit our site – for more information on opting out of being tracked by Google ‎Analytics across all websites you use, visit this Google page: ‎https://tools.google.com/dlpage/gaoptout.‎

In addition, your mobile devices may offer settings that enable you to make choices ‎about the collection, use, or transfer of mobile app information for online behavioral ‎advertising (for example, Google Android’s Advertising ID). Please note that opting out ‎does not prevent the display of all advertisements to you.‎

10- Use of information obtained by Aralingo

Aralingo may occasionally send you service related and product change announcements ‎through the general operation of the Service. We will send you reminder notifications ‎to support the Aralingo teaching methodology by reinforcing the learning cadence and ‎help maintain your learning streak. We process your data to help provide you with the ‎Service and offer personalized features, to understand and improve our Service and to ‎keep our Service safe and secure.‎

Aralingo may use or share anonymous data collected through the Service, including ‎Activity Data without limitation. As a business, it is critical that we perform our ‎contract with you with the best service possible, and it is in our legitimate interests ‎to perform these processing functions and to enable service e-mails by default to keep ‎your data secure and provide our Service. You may opt out of any non-essential service ‎e-mails at any time.‎

We may also use your contact information to send you notifications regarding new ‎services, offers and promotions offered by Aralingo if you affirmatively consent to ‎receive such communications.‎

Profile information is used by Aralingo to be presented back to and edited by you when ‎you access the Service and to be presented to other users. In some cases, other users ‎may be able to supplement your profile, including by submitting comments (which can ‎be deleted by you). Aralingo uses this information to provide you with support, to send ‎you essential notifications, to enforce our terms, conditions and policies, to ‎communicate with you, to administer the Services, and for internal operations, ‎including troubleshooting, data analysis, testing, research, statistical, and survey ‎purposes. Aralingo’s Terms and Conditions provide the contractual lawful basis for ‎these processing activities.‎

11- Sharing your personal data with third parties

Aralingo shares your personal data only when it is necessary to offer the Service, ‎legally required, or permitted by you.‎

We will provide personal data to hosting providers such as Amazon Web Services, search ‎engine providers such as Google.‎

These data processors help us bring you the Service. For example, we may share your ‎information in order to detect where or how you encountered a bug when using our ‎mobile application. In connection with these operations, our service providers will have ‎access to personal data for a limited time. When we utilize service providers for ‎processing any personal data, we implement contractual protections limiting the use of ‎that personal data to the provision of services to Aralingo.‎

We will be required to access and disclose personal data in response to lawful requests, ‎such as subpoenas or court orders, or in compliance with applicable laws. Additionally, ‎we will access and share account or other personal data when we believe it is necessary ‎to comply with law, to protect our interests or property, to prevent fraud or other ‎illegal activity perpetrated through the Service or using the Aralingo name, or to ‎prevent imminent harm. This will include accessing and sharing personal data with ‎other companies, lawyers, agents or government agencies.‎

Aralingo will share aggregate or anonymous data collected through the Service, ‎including Activity Data, for purposes such as understanding or improving the service.‎

Data subject rights and data retention
You can manage your account settings from Aralingo app setting and profile page to update, amend, and correct your information.‎

You also have the following rights in relation to the personal data we hold about you, ‎unless provided otherwise by local law:‎

– To request access to, or erasure of, the personal data we hold about you.‎
– To request us to restrict the processing of the personal data we hold about you.‎
– To object to us processing personal data relating to you.‎
Where you have given us consent to process your personal data, you have the right to ‎withdraw that consent at any time.‎
– To export the personal data you have provided to Aralingo in a format that can be ‎transferred electronically to a third party.‎
– To delete your account with Aralingo by following the instructions available through ‎the Service.

Please note that some of these rights are not absolute. In some cases, we may refuse a ‎request to exercise particular rights if complying with it meant that we are no longer ‎able to meet our contractual obligation to provide you with particular products and ‎services. We will keep you informed as to the actions that we can take when you make ‎your request.‎

12- Third party websites and links

Please note that you may have cookies placed on your computer by third party websites ‎that refer you to our Service. Although we do not share your personal data with these ‎third party websites unless it is reasonably necessary to offer the Service, they may be ‎able to link certain non-personally identifiable information we transfer to them with ‎personal data they previously collected from you. Please review the privacy policies of ‎each website you visit to better understand their privacy practices. In addition, ‎Aralingo would like to inform you that anytime you click on links (including advertising ‎banners), which take you to third party websites, you will be subject to the third ‎parties’ privacy policies.‎

Our Services contain links to other sites operated by third parties. Aralingo does not ‎control such other sites and is not responsible for their content, their privacy policies, ‎or their use of personal data, including any personal or financial information collected ‎by our third party payment processor to process payments for in-app purchases. ‎Aralingo’s inclusion of such links does not imply any endorsement of the content on ‎such sites or of their owners or operators except as disclosed on the Services. Any ‎information submitted by you directly to these third parties is subject to that third ‎party’s privacy policy.‎

We will provide an individual opt-out choice, or opt-in for sensitive data, before we ‎share your data with third parties other than our agents, or before we use it for a ‎purpose other than which it was originally collected or subsequently authorized. To ‎request to limit the use and disclosure of your personal information, please submit a ‎written request to privacy@aralingo.app.‎

13- Links

The Service may contain links to other websites. We are not responsible for the privacy ‎practices of other websites. We encourage users to be aware when they leave the ‎Service to read the privacy statements of other websites that collect personally ‎identifiable information. This Privacy Policy applies only to information collected by ‎Aralingo via the Service.‎

14- Contact Us

Aralingo Ltd.‎
Level 33 — Ilham Tower, No. 8 Jalan Binjai.
50450 Kuala Lumpur, Malaysia.‎‎

For all data privacy inquiries and any questions or concerns you have about this Privacy ‎Policy, please contact us at privacy@aralingo.app‎
For all support inquiries, please go to https://aralingo.com/en/support/

Last revised on 20th July, 2020‎

Back-to-Top